Shipping policy
Shipping Policy
Where do you ship?
We currently ship to the United States and the United Kingdom.
How much does shipping cost?
Shipping is free on every order, with full tracking included.
How long will my order take?
- Processing: orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
- Shipping: once your order has shipped, delivery takes 5–7 business days.
- Total delivery time: most orders arrive within 6–9 business days of being placed.
During peak periods, such as Black Friday and the holiday season, carriers may need a little more time.
Will I have to pay customs duties or taxes?
All duties and taxes are included in our prices, so you won't pay anything extra on delivery.
Where can I find my tracking number?
As soon as your order ships, we'll email you a tracking number. Tracking can take 2–4 business days to show its first update, as your package moves through the carrier's network. This is normal.
If you haven't received your tracking number within 3 business days of placing your order, or it isn't working, email us at info@folvani.com and we'll sort it out.
Can I change my shipping address?
Yes, as long as your order hasn't shipped yet. Email us as soon as possible with your order number and the correct address. We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout.
What if my order is delayed or lost?
Contact us if your tracking hasn't updated for 7 business days, or if your order hasn't arrived within 15 business days of shipment. We'll investigate and either reship your order free of charge or issue a full refund.
If we ever expect a delay in shipping your order, we'll let you know by email with a new estimated date. You can then choose to wait or cancel for a full refund.
What if tracking says delivered but I can't find my package?
Check with neighbors, household members and your building's mailroom, then wait 48 hours, since carriers sometimes mark a package as delivered a little early. If it still hasn't turned up, contact us and we'll help.
Do you ship to PO boxes or military addresses?
We ship to PO boxes. We are currently unable to ship to APO/FPO/DPO military addresses.
Questions?
Email us at info@folvani.com. We reply within 24 hours, Monday to Friday.