Refund policy
Refund & Returns Policy
Last updated: October 9, 2026
At Folvani, we want you to love your bag. If something isn't right, we'll make it right. This policy applies to all orders placed on folvani.com and shipped to the United States and the United Kingdom.
1. 30-Day Returns
You may return any item within 30 days of delivery, for any reason. To be eligible, the item must be unused and in its original condition, with all tags and packaging. Please contact us before sending anything back (see Section 7). Return shipping costs for change-of-mind returns are the customer's responsibility, and we recommend a tracked shipping service. Once your return is received and inspected, we will refund you to your original payment method within 5 business days. If an item shows signs of use beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value.
UK customers: under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery without giving a reason. Our 30-day window extends this right. Refunds are issued within 14 days of us receiving the item back, or of you providing proof of return, whichever comes first.
2. Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery. Include your order number and photos or a short video of the issue. You can choose between a free replacement and a full refund. Any return shipping is on us, and in many cases we won't require you to send the item back. No restocking fees apply, ever.
After 30 days, defects in materials and workmanship remain covered by our 12-Month Limited Warranty (see Section 3).
3. 12-Month Limited Warranty
Every Folvani bag is covered by a 12-month limited warranty from the date of delivery against defects in materials and workmanship. This includes stitching, zippers, buckles and hardware, strap attachments, and lining.
Not covered: normal wear and tear (scuffs, natural creasing, fading), accidental damage, misuse or overloading, improper care, alterations or repairs made by third parties, and loss or theft.
How to claim: email us with your order number, a description of the issue, and photos. If your claim is approved, we will replace your item with the same or an equivalent product at no cost to you, including shipping. If a replacement is not available, we will issue a refund. Replacement items are covered for the remainder of the original warranty period.
4. Lost or Undelivered Orders
Orders are processed within 1–2 business days and delivered within 5–7 business days, with free tracked shipping. Contact us if your tracking hasn't updated for 7 business days, or if your order hasn't arrived within 15 business days of shipment. We'll investigate and either reship your order free of charge or issue a full refund.
If tracking shows your order as delivered but you can't find it, please check with neighbors and household members and wait 48 hours, then contact us and we'll help.
We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If an order is returned to us for this reason, we'll reship it once the correct address is confirmed.
5. Order Cancellations
You can cancel your order at any time before it ships for a full refund: just email us with your order number. Because we process orders within 1–2 business days, please contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under Section 1.
6. Exchanges
The fastest way to get a different item or color is to place a new order and return the original under Section 1.
7. How to Start a Return or Claim
Email us at info@folvani.com with:
- your order number
- the item(s) concerned
- the reason for your request, with photos if the item is damaged or defective
We reply within 24 hours, Monday to Friday. Once approved, we'll send you a return authorization and the correct return address. Please don't ship items to our business address. Returns sent without authorization, or to the wrong address, may be delayed or lost.
8. Refund Timing
Refunds go to your original payment method. Once a refund is processed, your bank may take 5–10 business days to show it on your statement. Since shipping on all orders is free, there are no shipping charges to deduct.
9. Contact Us
Folvani is operated by Panthera Agency LLC
30 North Gould Street, Suite 52555, Sheridan, WY 82801, USA
Email: info@folvani.com
This address is for correspondence only and does not accept returns.
Nothing in this policy affects your statutory rights, including your rights under the UK Consumer Rights Act 2015.